Returns policy

At OutletFashion (a trade name of Cobofam Comm. V.) you shop with full confidence. Here is how to return an item.

Right of withdrawal (14 days)

As a consumer, you have the right to withdraw from the agreement within 14 calendar days of receiving your order, without giving any reason. The period expires 14 calendar days after the day on which you (or a third party designated by you, other than the carrier) take physical possession of the last item.

How to register a return

Register your return via your account ("Request a return") or by contacting us at shop@outletfashion.be. You may use the model withdrawal form, but are not obliged to. Return the items without delay and in any case no later than 14 calendar days after communicating your decision.

Return costs

• In case of a damaged or incorrect delivery (our mistake), we bear the return costs and refund the original shipping costs.
• For a return for other reasons, the return cost is €8.95, borne by the Customer; in addition, you bear the original shipping costs.
• In case of incorrect address details entered by the Customer, the actual costs are charged.

Condition of the items

Return the items in their original condition and packaging, with all accessories and the seal intact. Items may be tried on as in a shop, but may not be used or worn. In case of a reduction in value due to excessive use, we may charge compensation.

Refund

We refund you within a maximum of 14 calendar days after being informed of your decision, using the same payment method as your original payment. We may withhold the refund until we have received all items or until you have demonstrated that you have returned them. Please note: if, due to the return, your order value falls below the free-shipping threshold (e.g. when you return only part of the order), the shipping cost is deducted from your credit note.

More details can be found in our Terms & Conditions (Article 7).